Frequently Asked Questions
Find answers to common questions about Al Hakim Rice products, online orders, delivery, payments, returns, and customer support.
What products does Al Hakim Rice offer?
Al Hakim Rice offers a selection of premium rice varieties, including aged Basmati, Sella, long-grain rice, steam rice, and other rice products under the Al Hakim and Qila brands. Different products are available in various pack sizes to suit household and larger-volume requirements.
Can I order Al Hakim Rice online?
Yes. You can browse our available products, select your preferred pack size and quantity, add the products to your cart, and place your order directly through our website.
Are the prices shown on the website in Pakistani Rupees?
Yes. Prices displayed for online retail products on our website are shown in Pakistani Rupees (PKR), unless otherwise clearly stated.
Are different pack sizes available?
Yes. Many of our products are available in multiple pack sizes. Available sizes vary by product and can be selected directly from the relevant product page.
Do you deliver across Pakistan?
Yes. Al Hakim Rice offers delivery across Pakistan.
Customers from anywhere in Pakistan can place an order through our website, subject to service availability with our delivery partners.
How long does delivery take?
Orders are generally delivered within 3–5 working days.
Delivery times may vary depending on your location, order size, product availability, public holidays, weather conditions, or circumstances affecting the courier or delivery network.
How much does delivery cost?
Delivery charges may vary depending on the order size, weight, delivery location, and other order details.
Any applicable delivery charges will be displayed or communicated during the ordering or checkout process.
What payment methods can I use?
Available payment options are provided during checkout or the order-confirmation process.
Customers should make payments only through payment methods displayed on our official website or payment instructions provided by an authorized Al Hakim Rice representative.
Can I cancel my order after it has been confirmed?
Once an order has been confirmed, it cannot normally be cancelled simply because you have changed your mind.
If there is an issue with your order, please contact our customer service team as soon as possible.
Can I return or exchange a rice product?
As rice is a food product, our general policy is that returns and exchanges are not accepted for change-of-mind purchases.
However, if a product has a genuine quality issue and meets the conditions stated in our Return, Exchange & Refund Policy, you may contact us within 3 days of delivery so our team can review your request.
What should I do if I receive the wrong product or quantity?
Please contact us as soon as possible and provide your order number along with details and, where appropriate, photographs of the products received.
Our team will review the issue and work to resolve it promptly.
What should I do if I have a quality concern?
If you believe the rice you received has a genuine quality issue, please contact us within 3 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Clear photographs of the packaging
Our team will review the complaint and advise you about the next steps.
Do you offer refunds?
We do not offer refunds simply because a customer changes their mind.
For an approved product-quality or order-related complaint, our standard resolution is replacement of the same product in accordance with our Return, Exchange & Refund Policy.
Any refund that is required under applicable law or applicable payment-provider requirements will be handled in accordance with those requirements.
Can opened or used products be returned?
Products that have been substantially used, damaged, improperly stored, or do not meet the conditions of our Return, Exchange & Refund Policy may not qualify.
Because rice is a food product, all claims are reviewed carefully before approval.
Do you accept bulk, wholesale or distributor inquiries?
Yes. Al Hakim Rice works with individual customers as well as retailers, distributors, importers, and other business partners.
For bulk orders, wholesale requirements, distribution opportunities, or export inquiries, please contact our team directly.
Where is Al Hakim Rice located?
Al Hakim Rice Mills (PVT) LTD is located at:
18-KM Old Grain Market
Qila Didar Singh
Gujranwala, Pakistan
How can I contact Al Hakim Rice?
For order assistance, product questions, delivery inquiries, or business inquiries, you can contact us at:
Phone : +92 300 4718282
Email : info@alhakimrice.com
You may also use the contact form available on our website.