Terms and Conditions
Last Updated: September 3, 2026
Welcome to Al Hakim Rice. These Terms and Conditions govern your access to and use of our website, alhakimrice.com, including the information, products, services, and features available through the website.
This website is operated by Al Hakim Rice Mills (PVT) LTD. By accessing or using our website, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use the website.
1. About Al Hakim Rice
Al Hakim Rice Mills (PVT) LTD is engaged in the processing, packaging, supply, and export of premium rice products, including Basmati and other rice varieties.
Our website provides information about our company, products, brands, business activities, and contact details. It also allows customers, distributors, retailers, importers, and other business partners to contact us regarding product inquiries, bulk orders, distribution, and other business opportunities.
2. Use of Our Website
You may use this website only for lawful purposes.
You agree not to:
Use the website in any way that violates applicable laws or regulations.
Attempt to gain unauthorized access to the website, server, or related systems.
Introduce viruses, malicious code, or any technology that may damage or interfere with the website.
Copy, reproduce, distribute, or commercially use our website content without permission.
Provide false or misleading information through our contact or inquiry forms.
Use the website in a manner that may damage the reputation or business interests of Al Hakim Rice.
We reserve the right to restrict or terminate access to the website where misuse or unlawful activity is suspected.
3. Product Information
We make reasonable efforts to ensure that information about our rice products, packaging, varieties, specifications, and other details is accurate and up to date.
However, product information may occasionally change due to:
Packaging updates
Product improvements
Availability
Market requirements
Export requirements
Regulatory requirements
Changes in product sizes or specifications
Product images displayed on the website are for presentation purposes. Actual packaging, appearance, colour, grain characteristics, or other details may vary slightly.
For specific product specifications or commercial requirements, please contact our team before placing or confirming an order.
4. Product Availability
The display of a product on our website does not guarantee that it is currently available in every country, market, quantity, or packaging size.
Product availability may depend on stock levels, seasonal supply, destination country, order quantity, shipping arrangements, and other commercial factors.
Please contact us to confirm availability before making purchasing or business arrangements.
5. Business Inquiries and Orders
Submitting an inquiry through our website does not automatically create a confirmed order, contract, or supply agreement.
Orders, particularly wholesale, commercial, distributor, and international export orders, are considered confirmed only after the relevant details have been agreed between Al Hakim Rice and the customer.
These details may include:
Product and rice variety
Quantity
Packaging
Price
Payment terms
Delivery or shipping arrangements
Destination
Documentation
Taxes or duties
Applicable Incoterms or other commercial conditions
Any quotation, invoice, purchase order, supply agreement, export contract, or other written agreement issued or accepted by Al Hakim Rice may contain additional terms. Where applicable, those specific agreed terms will apply to the relevant transaction.
6. Prices and Payments
Unless specifically stated otherwise, prices displayed or discussed through the website are subject to confirmation.
Prices may change depending on market conditions, product quantity, packaging, transportation costs, exchange rates, destination, taxes, duties, and other factors.
Payment methods and payment schedules will be communicated and agreed upon during the order confirmation process.
Customers should only make payments using payment instructions officially provided by an authorized representative of Al Hakim Rice.
7. Shipping and Delivery
Shipping and delivery arrangements may vary depending on the nature of the order and delivery destination.
Estimated delivery or shipment dates are provided in good faith but may be affected by circumstances beyond our reasonable control, including transportation delays, customs clearance, port conditions, weather, regulatory requirements, supply chain disruptions, or other unexpected events.
Specific shipping, delivery, insurance, customs, and import responsibilities for commercial or international orders will be determined according to the agreed terms of each transaction.
8. Quality and Natural Product Variations
Rice is an agricultural product. Minor natural variations may occur between different crops, batches, seasons, or processing periods.
We take appropriate measures to maintain our quality standards; however, natural characteristics such as grain appearance, aroma, texture, and cooking results may vary slightly.
Cooking methods, water quality, soaking time, storage conditions, and preparation techniques may also affect the final cooking result.
9. Intellectual Property Rights
Unless otherwise stated, all content available on this website belongs to or is licensed to Al Hakim Rice Mills (PVT) LTD.
This includes, but is not limited to:
Logos
Brand names
Product names
Packaging designs
Photographs
Graphics
Website design
Videos
Written content
Product descriptions
Marketing materials
You may view and use the website for personal or legitimate business information purposes.
You may not copy, modify, publish, reproduce, distribute, sell, license, or commercially exploit our content without prior written permission.
10. Trademarks and Brand Use
The Al Hakim name, logos, product branding, packaging, and related brand elements may not be used for advertising, resale, imitation, misleading representation, or any other commercial purpose without appropriate authorization.
Distributors, retailers, importers, and business partners must follow any branding or marketing guidelines provided by Al Hakim Rice.
11. Information Submitted Through the Website
When you submit information through our contact forms or communicate with us, you agree that the information you provide is accurate and complete to the best of your knowledge.
We may use the information you provide to:
Respond to your inquiry
Provide product information
Prepare quotations
Discuss orders
Contact you regarding business opportunities
Provide customer support
Improve our products and services
Personal information is handled according to our Privacy Policy.
12. Third-Party Links
Our website may contain links to third-party websites, platforms, social media pages, or other external services.
These websites are operated independently from Al Hakim Rice. We are not responsible for their content, availability, security, privacy practices, or services.
Accessing third-party websites is at your own discretion.
13. Website Availability and Accuracy
We aim to keep our website available and the information accurate. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or completely up to date.
We may modify, remove, update, or temporarily suspend any part of the website without prior notice.
We reserve the right to correct errors, inaccuracies, or outdated information whenever identified.
14. Limitation of Liability
To the extent permitted by applicable law, Al Hakim Rice Mills (PVT) LTD will not be responsible for indirect, incidental, or consequential losses arising solely from the use of, inability to use, or reliance upon information available on this website.
Nothing in these Terms and Conditions excludes any liability that cannot legally be excluded under applicable law.
15. Privacy
Your privacy is important to us.
Any personal information collected through our website will be handled according to our Privacy Policy and applicable data protection requirements.
We encourage you to review our Privacy Policy to understand how information submitted through the website may be collected, used, and protected.
16. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our website, business activities, products, services, or applicable requirements.
The updated version will be published on this page with a revised “Last Updated” date.
Continued use of the website after changes are published means that you accept the revised Terms and Conditions.
17. Governing Law
These Terms and Conditions are governed by the applicable laws of Pakistan.
Any dispute relating to the use of this website will be subject to the applicable laws and jurisdiction of Pakistan, unless different terms have been specifically agreed in writing for a commercial or international transaction.
18. Contact Us
If you have any questions about these Terms and Conditions, our products, or your business inquiry, please contact us:
Al Hakim Rice Mills (PVT) LTD
Email: info@alhakimrice.com
Phone: +92 300 4718282
Address: 18-KM Old Grain Market, Qila Didar Singh, Gujranwala, Pakistan
Website: alhakimrice.com